FAQ

MASKLaLa Response to COVID-19 4/11/2020 COVID-19 Shipping Update International customers - acceptance and delivery of packages has been suspended b...

1 I placed an order, how do I go back and look at my order details? If you have not already done so, please first create a user account and c...

1 Where is your store located? We do not have a storefront. All of our employees work remotely and coordinate the effort to produce, package ...

1 How can I check on the status of my order? To view the status of your order, create and login to your MASKlala.com account. Your order hist...

1 What are my payment options? Payment can be made with all major credit cards (Visa, Mastercard, AmericanExpress, Discover, JCB, Diners Club...

1 What are MASKlala masks? These are premium quality, durable, reusable, non-medical, antibacterial face masks made of viscose from natural b...

1 Do you accept returns? All orders are final sale and there are no returns or exchanges. Our products are considered personal protective equ...

1 Free shipping? Yes! For all MASKlala brand products, we offer free standard shipping to anywhere in the United States—even Alaska, Hawaii, ...