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FAQ

  • COVID-19 Updates

    MASKLaLa Response to COVID-19 4/11/2020 COVID-19 Shipping Update International customers - acceptance and delivery of packages has been suspended b...
  • Account & Password

    1 I placed an order, how do I go back and look at my order details? If you have not already done so, please first create a user account and c...
  • Company

    1 Where is your store located? We do not have a storefront. All of our employees work remotely and coordinate the effort to produce, package ...
  • Orders & Discounts

    1 How can I check on the status of my order? To view the status of your order, create and login to your MASKlala.com account. Your order hist...
  • Payment & Gift Cards

    1 What are my payment options? Payment can be made with all major credit cards (Visa, Mastercard, AmericanExpress, Discover, JCB, Diners Club...
  • Product

    1 What are MASKlala masks? These are premium quality, durable, reusable, non-medical, antibacterial face masks made of viscose from natural b...
  • Returns

    1 Do you accept returns? All orders are final sale and there are no returns or exchanges. Our products are considered personal protective equ...
  • Shipping

    1 Free shipping? Yes! For all MASKlala brand products, we offer free standard shipping to anywhere in the United States—even Alaska, Hawaii, ...

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