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Account & Password


I placed an order, how do I go back and look at my order details?

If you have not already done so, please first create a user account and create a password for your account. After your account has been created, any past orders placed associated with the email address used to create your new account will display.  


What happens if I forget my password?

If you forget your password, click on the "Forgot Your Password?" link on the Log in page. You will be asked to give us the email address you used when you signed up for MASKLaLa.com. Once you click “Submit”, we will email you a link where you can reset your password and create a new one.


How do I change my password, address, email address, and/or credit card information?

  • Please use the "Forgot Your Password?" link on the Log in page to reset your password
  • An address change can be maintained by logging into your customer account
  • Please email us from both your old and new email address requesting for the change in email address. 
  • We do not store your credit card information.


Can I have multiple shipping addresses on file?

Yes, you can add multiple shipping addresses to your Address Book found under the "My Account" link on the top of any page when you are signed in to MASKLaLa.com. 

For example, you can use this feature to make purchases and ship a gift to friends and family. 


How safe is my personal information when I become a member?

Your safety and privacy are our utmost priority at MASKLaLa.com. Your member data will never be sold or shared with third-party marketers. You may also request to have your personal data erased at any time.

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