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Orders & Discounts

1

How can I check on the status of my order?

To view the status of your order, create and login to your MASKlala.com account. Your order history will be listed under My Account. Click on the Order # link next to the applicable order to view detailed status. We will also email (or text) you when there is a status update to your order.

2

Can my order be modified after it has been placed?

Don’t worry, you can easily change your shipping address or cancel an order within one hour of purchasing by sending us an email or a text message to make the request. We’ll do the best we can to help you. If your order has already been processed then we are unable to make changes or issue a refund. 

3

Do you collect sales tax?

We collect sales tax on orders shipped to within California only. We do not collect sales tax on orders to all other destinations. Prices displayed on our site are exclusive of taxes. The final sales tax will be calculated and charged on the Checkout page.

If you would like to make a wholesale purchase, please complete this Resale Certificate form along with mailing a copy of your resale license to info@masklala.com We will mark your account for tax exemption. 

4

I would like to place a large order, do you give additional discounts?

Please browse our BULK ORDER section for large order pricing. 

5

Do you do wholesale?

Please browse our BULK ORDER section for large order pricing. 

Yes. Please create an account, then complete this Resale Certificate form along with mailing a copy of your resale license to info@masklala.com

6

Where is the Discount Code field to redeem my gift card?

The Discount Code field is located on the Checkout page under the 'Order summary' section just above the 'Subtotal' line. Click on the text "Add a discount code or a gift card' to input your code. 

7

Do you offer discounts?

We offer quantity discounts for small orders and bulk order pricing on large orders. All prices and discounts, if any, will be displayed on the product page.   

Net Orders Checkout

Item Price Qty Total
Subtotal $0.00
Shipping
Total

Shipping Address

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