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FREE SHIPPING, no minimum required (Click here for exclusions)

Shipping

1

Free shipping?

Yes! For all MASKlala brand products, we offer free standard shipping to anywhere in the United States—even Alaska, Hawaii, and Puerto Rico—for free. 

  • Offer is available for qualifying products only
  • Offer applies to standard shipping only
  • Offer is void where prohibited
  • Offer is non-transferable and may not be resold or redeemed for cash
  • The order must be placed online
  • The shipping fee is nonrefundable

Free standard shipping is provided at the most economic shipping method available at our discretion and may take anywhere between 5-14 days to arrive for U.S. orders. You may opt for a faster shipping by selecting a paid shipping method on the Checkout page.

The following are excluded from the free shipping offer:

  • International orders
  • Bulk and wholesale orders
  • Products other than MASKlala brand, listed under the "Other Brands" Collection
We reserve the right to revise or discontinue this offer at any time without notice.

2

Where do you ship?

We ship to all domestic and international destinations unless carrier limitations are imposed due to the impact of COVID-19.

3

How will my order be shipped?

Most orders are shipped via USPS. For heavy or very large orders we may use other carriers such as UPS, FedEx, etc. 

4

Can I track my order shipment?

Yes. On the Order Confirmation page that displays upon successful payment, you have the option to sign up for shipping and delivery updates via the Arrive app or to receive updates by text message.

For all orders, you'll get shipping and delivery updates by email or text, depending on the contact information you provided on the order.

5

When will my order arrive?

Delivery of items in stock normally takes 10 to 14 business days to within the United States and between 3 to 5 weeks to destinations outside of the United States, during normal circumstances.

(Note: Due to the impact of COVID-19, it may take longer than usual for your order to arrive.

We cannot guarantee a time window of when your shipment will reach you since we have no control over the internal operations of the carriers and service interruptions affected by the impact of COVID-19. We can only promise that we will do our best to process your order as soon as we receive it.)

6

I never received my package, what do I do now?

We provide tracking numbers for all outgoing packages to our customers and offer free notification services you can subscribe to, which update you on the status of your package at all times.

1) If the tracking status shows that the package was delivered to the address provided by the customer, we are not held liable for the lost or missing package on the receiving end. It is the customer's responsibility to track down where the missing package may have gone. (e.g. Contact the appropriate shipping company to locate the lost package, check with ones in your household who may have misplaced the package, check with your neighbors if your local mail carrier tends to misplace packages or file a report with the local authority in case of theft.) For most packages shipped via USPS First Class Mail, you can click here to Submit a Search Request for Missing Mail. For large orders shipped via USPS Priority Mail, may click here to File a Claim for Insured Mail, if the missing mail request failed. In either case, we recommend you to keep a close eye on your package in advance by subscribing to text or email alerts from the shipping company so you know the current location of your package at all times. (Click here to subscribe for USPS alertsUPS alerts or FedEx alerts.) Thus you can contact the shipping company immediately if you notice a discrepancy occurred with the package location, and increase the package recovery rate. You may also notify us and we will be glad to provide assistance and guidance if necessary.

2) If the tracking status does not update for an extended number of days, contact us to let us know. From the time of shipment (e.g. carrier acceptance of package), if it has past 30 days for U.S. orders or 60 days for international orders, we will consider this package as missing in transit and will ship out a free duplicate order to replace the package that you never received. If you are unable to wait this long for a replacement, we recommend you first make a duplicate purchase online. Once the waiting period has passed, notify us regarding the issue, along with providing both of your order numbers. We will issue a refund for your initial purchase. (NOTE: Due to the impact of COVID-19 around the world, this time limitation policy does not apply, as we have no control over service disruptions. Before placing an order, please click here to check USPS Service Alerts to ensure service disruptions do not affect you.)

7

Do you offer store pick up?

No. Not at the moment. We are a virtual team and do not operate a storefront. In addition, we prefer contactless delivery =). 

    8

    Do you offer express, rush, or next-day shipping?

    Rather than opting for the Free Standard Shipping, you can select one of the paid shipping methods for faster delivery service. 

    If preferred, you may contact us directly via text message to inquire if we have enough resource bandwidth to process your rush order (please provide specific product & quantity information) and to decrease the processing time from 5-15 business days down to 1 or 2 business days. 

    If it is feasible, you will:

    1. Receive our verbal approval to proceed with paying for the expedited service upcharge.
    2. Place your order online by adding all desired products to cart
    3. Click here to select and add a 1-Day or 2-Day Rush Order Service Fee into your shopping cart (the labor fee for preparing your order within 24 or 48 hours of placement and for making a special trip to the post office just for your package)
    4. Select the Priority Mail Express shipping option on the Checkout page. (This option offers overnight guaranteed 1-Day or 2-Day expedited delivery to most US locations by 3 p.m.; 3-5 day guaranteed delivery for select international locations. The shipping fee paid can be refunded by USPS if the package does not arrive on time.) (ALERT: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions. Read More)
    5. Submit the order and message us to inform us that it's been placed. We'll look for the order and start on it right away!
    (Note: International customers - acceptance and delivery of packages has been suspended by carriers to numerous countries due to COVID-19. If your country is still accepting packages & you're being prevented to place an order online, please contact us for further directions. Before placing an order, please click here to check USPS Service Alerts to ensure service disruptions do not affect you. We are not liable for the cancellation of any service delivery guarantees. We are only responsible to have your order ready for shipment within 24 to 48 hours.) 

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